Laboratory Equipment Repairs and Service Contracts
Keep your laboratory instruments performing at their best with expert service, repairs, and maintenance contracts from a team with over 20 years of experience. Whether you’re working with flow cytometers, DNA sequencers, BLIs, HPLCs, LC/MS systems, or mass spectrometers—new, legacy, or no longer supported by the OEM—we provide reliable support to ensure your equipment stays accurate, efficient, and compliant. When precision matters, count on a service partner trusted by the scientific community.
What We Offer
- Refurbished Equipment
- Equipment Certification
- Installation & Setup
- Nationwide Service Repairs
- Annual Service Contracts
- Warranties
- Consignment & Purchase
- Lab Auctions
Equipment We Support
- Flow cytometers
- HPLC/FPLC
- BLI – Octets
- Ultracentrifuges
- QPCR/DDPCR (QX200 models, QuantStudio)
- NGS/DNA Sequencers (Illumina, ABI)
- Bioanalyzers (Tapestations 2100, 2200, 4200, 4150)
- Mass Spectrometers
Service Repairs
From flow cytometers to imagers, HPLCs, FPLCs, PCRs and BLIs, our experts can get your critical equipment back to top condition with a ready stock of OEM parts for quality assurance. Have certain equipment such as a flow cytometer that is no longer supported by a manufacturer? We can help. Talk to us.
Service Contracts
Our comprehensive service contract options provide peace of mind for your critical laboratory equipment. Choose a parts/labor and response plan best suited to your needs - all plans include remote tech support and preventative maintenance to discover problems before they become problems.
“Our Flow Cytometry Core Facility recently bought a used BD Fusion cell sorter from Certified Genetool, Inc., and couldn’t be happier!
The instrument looks and functions like a new instrument. The entire team was friendly and great to work with and they made sure everything was installed and functioning properly.
Very knowledgeable, trustworthy and caring company! It is so helpful for our core facility to have a great company that we can rely on for obtaining quality used equipment and instrument service as an alternative to only the OEM option!”
- Assistant Director of the Bauer Flow Cytometry Core, Harvard University
“Thanks for your strong technical support as always, very prompt, very professional”
- The Lundquist Institute, P. Martin Research Center, California
Want to Know More?
Submit your contact information, and our service experts will quickly reach out to discuss your service needs - whether it's a quick repair or the peace of mind of an annual contract.
FAQs
Surplus Solutions offers both on-site (our technicians travel to your facility) and depot (you ship the instrument to us, we repair and ship it back) services for your laboratory equipment.
Yes. Surplus Solutions offers equipment repair and preventative maintenance as one-time service or as part of an annual contract.
Yes, we offer service contracts for all types of laboratory equipment. Our service contracts can be customized to fit your needs and budget, and they include both preventative maintenance and repair services.
Yes, Surplus Solutions offers emergency repair services on certain types of laboratory equipment. Please use the form on this page to specify the device and malfunction or repair needed, and our expert team will be in contact with you shortly.
As part of Surplus Solutions service, we offer a full year warranty on laboratory equipment parts that have been replaced.
Typically, $1,800-$2,500 for diagnostic charges. Price will depends upon the repair needed.
Parts and labor are charged separately for one-time service. Ask us about annual service contracts for comprehensive no-worries coverage on both parts and labor!
Yes. Surplus Solutions offers IQ and OQ (Installation Qualification/ Operational Qualification) services for validating your equipment.
Parts may be OEM or third party dependent upon your preference and parts availability - and we will inform you of any issues with the latter. Our 20 year legacy of expertise ensures that we return equipment to factory spec and precision suited to your most critical work.
- Why Third-Party or Refurbished Parts?
- Cost Savings: Using certified third-party or pre-tested components from donor units can reduce costs by up to 80% compared to OEM pricing—especially for high-wear items or discontinued models.
- Performance Assurance: All third-party parts we use are rigorously inspected, tested, and validated against OEM specifications to ensure reliable performance and compatibility.
- Sustainability: Reusing quality parts contributes to a more sustainable approach by extending the life of high-performance instruments and reducing electronic waste.
- Availability: In cases where OEM parts are backordered or discontinued, third-party parts allow us to minimize downtime and keep your systems running.
- Warranty Coverage: Any part—OEM or third-party—is backed by our standard warranty when installed and certified by our technicians.
Payment for the diagnostic charge must be received prior to repair. Once repair is complete, payment will be required upon invoice. We accept credit card, wire transfer or a certified check.